Returns & Exchanges
Refunds & Exchanges Made Simple at DNC Direct
Shopping online isn’t always straightforward. With so many brands and different sizing across each one, finding the right fit can take a bit of trial and error.
That’s why DNC Direct makes returns easy — because we get it.
You have up to 30 days to return or exchange any unworn item. Just make sure it’s in its original packaging, unwashed, unworn, and has all swing tags still attached. Please note: we can’t accept returns or exchanges for decorated or customised items.
We’ve teamed up with Refundid to make refunds even faster.
No more waiting for your return to arrive back to us. With Refundid, you’ll get your full refund in seconds — before you even send the item back.
How Refundid works:
✔️ Instantly refunded before posting your return
✔️ No need to wait 7–10 business days
✔️ Safe, secure, and completely free to use
✔️ Shop with confidence and try risk-free
Easy return process:
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Head to our Returns Portal and enter your order number and email.
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Drop your parcel at Australia Post. Done.
Having trouble logging in or didn't enter your email?
No stress — just email your order number and request to hello@dncdirect.com.au or give us a ring at 1300 894 955 and we’ll sort it out.