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Frequently Asked Questions
Yes, we offer garment decoration and personalisation services, including embroidery and screen printing, to add your company logo or name to your workwear.
This is perfect for creating a professional and unified look for your team. For further details, you may click this link.
At DNC Direct, we offer a diverse range of high-quality workwear, including Hi-Vis jackets, stretch cargo pants, flame-retardant clothing, and durable work boots from top brands like DNC Workwear, designed to meet the demands of the Australian workforce.
Bisley workwear is renowned for its durability, comfort, and compliance with Australian safety standards. Their products are designed to withstand the toughest conditions, making them a preferred choice for many Australian workers.
Each product page includes a detailed sizing chart to help you choose the perfect fit. Measure yourself and compare your measurements with our size guide for the best results.
We understand things don't always go to plan...We suggest you try on the items as soon as you receive them (without taking the tags off!).
Our returns policy is fair in that if you don't want an item because you've changed your mind or you ordered a few sizes to try on (we've all done it...) then all we will do is deduct the cost of the return shipping label from your refund.
Please visit our Returns Portal.
Please make sure your return is in the original packaging, unworn and with the swing tags attached. If it is not then we will not be able to accept your return.
All Returns incur a 5% handling fee, exchanges and store credit do not incur any fees.
To read our Exchange & Return policy please follow this link:
Shipping and Delivery
Delivery times vary by location, but typically, it takes 3-7 business days for standard delivery within Australia. We also offer express shipping options for faster delivery.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Yes, we provide free shipping on orders over $199 within Australia. For orders below this amount, standard shipping rates apply.
Yes, once your order is dispatched, you will receive a tracking number via email to monitor the progress of your delivery.
If your order hasn't arrived within the estimated delivery time, please contact our customer service team. We will help track your order and resolve any issues promptly.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.